SERVICE,Patchup-Patches.com

Return & Replacement Policy

At PATCHUP-PATCHES, we take pride in the quality of our custom services. Since all items are custom-made to your specific requirements, please review our policy below:

1. 7-Day Inspection Period

Please inspect your order immediately upon arrival. If you find any issues with your products, contact us within 7 days of delivery. After this period, the order will be considered accepted in full.

2. Our Quality Guarantee

If the problem is determined to be our responsibility (e.g., manufacturing defects, incorrect design, or material issues), we will offer one of the following solutions at no extra cost to you:

Full Replacement: We will reproduce and reship your items as a priority.
Full Refund: We will issue a 100% refund for the defective portion of your order.

3. How to File a Claim

To process your request efficiently, please email us at sales@patchup.cn with:

Your Order Number.
Clear photos or videos showing the defect or error.

4. Custom Product Notice

Please note that because each item is custom-manufactured, we cannot accept returns or provide refunds for non-quality issues (such as customer-approved design errors or a change of mind after production).